Shipping + Returns
Shipping:
For Will Call pick up at our warehouse, please contact us prior to purchases.
Otherwise, we use FEDEX and USPS to get your orders out the door to your next show. If standard ground shipping is selected, please allow up to 2 weeks to receive your order. However, most deliveries arrive within 1 week.
We strive for same day shipping when your order is placed before 3:00 PM Pacific Time.
We will notify you when we ship your order, and provide tracking numbers when available. Depending on the volume of orders and your proximity to Los Angeles, your actual delivery time may be longer or shorter.
Returns:
If you have received an incorrect shipment, please contact us at +1 (818) 839-3580 for detailed instructions. Our friendly customer support representatives will work with you to resolve the problem. We accept merchandise returns purchased from SBSLighting.com within 30 days of receipt. To be eligible for a refund, your item must be new, unused, and in its original unopened packaging. Incorrectly shipped items may be exchanged, but not returned for refund. Opened items may not be returned for refund.